Welcome to Proppel. We value your trust, and we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
By accessing or using Proppel, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of the Services.
1. Information We Collect
We collect information to provide, improve, and secure our services. Depending on your usage, we may collect:
- Account Information: Email address, password, and profile details you provide during signup.
- Usage Data: Interactions with our platform, such as queries, learning topics, timestamps, and activity logs.
- Technical Data: IP address, device type, browser version, operating system, and session identifiers.
- Inputs & Outputs: Content you submit to Proppel — such as prompts, files, messages — and the AI-generated responses.
2. How We Use Your Information
Your information is used to:
- Provide and operate our AI learning services.
- Improve model quality and platform performance.
- Personalize your learning experience.
- Ensure safety, prevent misuse, and comply with legal obligations.
- Notify you about updates, new features, or important account changes.
We do not sell your personal data. We only use your information for legitimate product-related purposes.
3. Use of Inputs and AI-Generated Outputs
Proppel may process your Inputs and Outputs in a limited, secure, and de-identified manner for:
- Improving model performance
- Ensuring safety and detecting abuse
- Debugging or troubleshooting system issues
You may opt out of allowing your data to be used for model improvements by turning off the “Improve the model for everyone” setting.
4. When We Share Your Information
We do not share personal information with third parties except in the following cases:
- Compliance with laws, regulations, or legal processes
- Ensuring the safety and integrity of our platform
- Working with trusted service providers (e.g., hosting, analytics)
These partners are contractually obligated to protect your data and use it only for authorized purposes.
5. Data Storage and Security
Proppel uses industry-standard security practices to protect your data against unauthorized access, alteration, disclosure, or destruction.
While we strive to safeguard your information, no method of storage or transmission over the internet is 100% secure.
6. Your Rights and Choices
You may request to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Delete your account and associated information.
- Opt out of model improvement data usage.
7. Children’s Privacy
Proppel is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in technology, law, or our services. When we do, we will update the date at the top of this page.
Continued use of our Services after changes are posted indicates acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us through the “Contact Us” section in the app.